Members of the general public who deal with the Customs Excise and Preventive Service (CEPS) and suspect they are not being treated fairly have been advised to report to the Internal Affairs Unit of the service.
The Deputy Commissioner in charge of Administration and Human Resource, Mr Paul Adubofour, said feedback was very important to the provision of better service to the public.
He said officials of the unit were tasked to receive complaints from members of the public who in one way or the other had been offended or felt cheated by an official of the service.
“You should not feel intimidated, report them to the unit and the issue will be investigated and if found liable, the said officer would be dealt with in accordance with the service regulations,” he said.
The Deputy Commissioner cautioned that much as customers were at liberty to lodge a complaint against an officer, they should be able to provide enough evidence when the complainant was invited to testify or give evidence if necessary.
“They have their name tags on their shirts to help you to get their names and hold on to them. You must also provide other evidence which will ensure that together we are able to shape the service to the expectation of all Ghanaians,” he added.
Mr Adubofour said the move was critical to CEPS to ensure the establishment of good rapport between the service and the business community.
Mr Adubofour said the move would enhance the professional and ethical conduct of the customs officers at all entry points and to achieve that there was the need to demand that standards were set for officers and enforced.
“The creation of an internal affairs unit was based on the United States Customs Model to receive complaints from members of the public for investigation.”
He expressed the hope that members of the general public would do their best by patiently lodging their complaints with the unit to ensure that together the system was shaped for the benefit of all.
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