The Senior Principal Officer of the Ghana Tourist Board (GTB), Western Region, Mr Michael Kpimgbi, gave the advice at an end-of-year get-together and awards ceremony of the Raybow International Hotel in Takoradi.
He said the metropolis was an important port of call for visitors to the region and pointed out that to enable the hotels to attract customers there was the need for them to render good services.
Mr Kpimgbi said management of these hotels also had to look at the needs of their internal public, which include their staff, in order to address their concerns to enhance service delivery.
He said operators in the industry should not only focus on making profit but also see to the comfort of both their external and internal publics.
He said customers had become very sophisticated, and they would not just come to a facility without asking questions when they found that services rendered did not merit their expectation.
“I must commend the management of the hotel for taking time off its busy business schedules to appreciate the work of its hardworking staff,” he said.
The Managing Director of Raybow International Hotel, Egya Kweku Nsiah, said the hotel would do everything possible to ensure that every visitor to the hotel leaves the facility with a smile on his or her face.
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